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Returns & exchanges

If you are not happy with the E&N items you're able to return an item with the follow conditions:

  • Your item(s) must be unused.
  • The items must arrive in the same condition that you received it. 
  • It must also be in the original packaging, including the labels.
  • We only accept returns within 30 days of receiving your order.
  • Sale items cannot be refunded.
  • Retourzending is op eigen kosten.
  • If you wish to exchange an item to another size, style or color, please place a new order and return the items you wish to exchange. It's also possible to exchange your item in our shed? in Ouderkerk a/d Amstel


How to return?

  1. Please send us an email ([email protected]) to let us know which items you would like to return. PLease make sure to mention your full name and order no. 

  2. Download the return form which you can find below this page and include it in the parcel. Please make sure to write your full name and order no. 

  3. Send your parcel to the follow address: E&N, tav RETOUR Ellen & Naomi, Ambachtenstraat 12, 1191 JN Ouderkerk ad Amstel. Note: Sending is on your own costs. 

  4. When we have received your return parcel in the right conditions, we will send you a refund. 

 

Kind regards,

Ellen & Naomi